Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register for an account, play games, or otherwise interact with Wunderino. We respect your privacy and set out below the types of data we process, how we use it, and the choices and rights available to you in relation to your personal information.

Types of data we collect

We collect information needed to provide our services, keep accounts secure and meet our legal obligations. The categories below describe the most common data we process.

Personal data

Personal data includes your name, date of birth, email address, contact telephone number, billing and payment details, and proof of identity documents where required for verification. We also collect account credentials such as username and encrypted password.

Technical data

Technical data covers information about the device and browser you use, IP address, operating system, device identifiers, and connection information. We collect these details to maintain security, prevent fraud and ensure the service functions correctly on mobile and desktop.

Transactional and activity data

We record deposits, withdrawals, bets and game play, including timestamps, game identifiers, stake and outcome information. We also keep records of communications with our support team and any marketing preferences you provide.

How we use your information

We use personal and transactional data to operate your account, process payments, provide customer support and detect and prevent fraud. Technical data is used to maintain and improve our platform, and to troubleshoot issues. Where permitted, we may send service messages or marketing communications in line with your preferences.

Data protection and storage

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We retain information only for as long as necessary for the purposes set out above and in accordance with applicable law.

Cookies and tracking technologies

We use cookies and similar technologies to support essential site functions, remember preferences and understand usage patterns. Some cookies are strictly necessary, while others support analytics and personalised content. You can manage cookie settings via your browser or our cookie tool where provided.

User rights

You have rights in relation to your personal data, including the right to access the information we hold about you, request correction of inaccuracies, and request deletion subject to legal or operational exceptions. You may also object to or request restriction of certain processing activities and, where applicable, request portability of your data.

Access, correction and deletion

To exercise your rights, contact our support team through the in-app help centre or the contact options listed in your account area. We will respond to valid requests within a reasonable timeframe and may ask for identity verification before actioning requests to protect your account.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention partners and other service providers strictly for the purposes described above. We also disclose information where required by law or to protect the safety of users and our services.

Privacy policy updates

We may update this policy to reflect changes in our practices. We will notify users of material changes through the account message centre or other prominent notice. The date of the latest revision will appear on the policy page.