Responsible Gambling at Wunderino Casino
At Wunderino we take safer gambling seriously. We want you to enjoy playing while staying in control, and we provide practical tools and clear guidance to help you manage your activity. This page explains the account controls available to you, signs of problem gambling to watch for, and where to get confidential support.
Player protection principles
We promote controlled play and player safety. We expect customers to gamble responsibly and we aim to make it straightforward to set limits, take breaks, or close an account. Our approach is based on transparency, ease of use and offering real-options to manage risk.
Activity-control tools
You can access a range of controls in your account settings to manage how you play. Common tools include:
- Deposit limits - set daily, weekly or monthly caps on how much you add to your account.
- Time limits and reminders - set session timers and receive alerts when you reach chosen play durations.
- Reality checks - automated prompts showing session length and play activity.
- Self-assessment and account notes - review recent activity and add personal reminders to yourself.
Deposit limits
To help control spending you can set or reduce deposits on your account at any time. Limits can usually be adjusted from your account area and take effect immediately or after a short cooling-off period. If you need help setting an appropriate limit, our support team can guide you through the options.
Loss limits
Loss limits allow you to restrict how much you can lose over a given period. These limits are designed to reduce harm by keeping loss exposure within amounts you are comfortable with. You can review and change these settings in your account controls.
Time limits and account breaks
If you find play taking up too much time, you can set session limits, daily play caps or take a temporary account break. Short breaks can be useful immediately, while longer breaks give more distance before you resume play.
Self-exclusion
Self-exclusion is a formal option to suspend your account for an extended period. Choosing self-exclusion will prevent you from accessing your account and placing bets or plays. If you need to exclude yourself, contact our support team or use the self-exclusion tools in your account area.
Signs of problematic behaviour
Be alert to warning signs such as chasing losses, borrowing to gamble, neglecting responsibilities, hiding activity, or spending more time than intended. If you notice these behaviours in yourself or someone you care about, consider using controls or seeking professional support.
Tips for maintaining control
- Set realistic deposit and loss limits and stick to them.
- Use session timers and take regular breaks.
- Avoid gambling when stressed, tired or under the influence of alcohol.
- Keep a record of spending and recent wins/losses.
- Talk to a friend or family member if you are worried about your play.
Professional help and support organisations
If you need further help, confidential support is available from specialist organisations in the UK such as GamCare and GambleAware. You can also speak to your GP or local health services for advice. If you would like assistance from us, please contact our support team through the app or Help centre and we will provide signposting and practical support.